Shipping and Return Policy

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All of our products are handmade and contain 100% natural ingredients,

made without preservatives or chemical additives, so keep in mind

there is a tendency for slight variations in appearance.

We are continuously working to improve our products and may make

minor adjustments to the formulas, so always check the label for the

updated ingredient list for a particular product.

Shipping & Returns

We are committed to providing full customer satisfaction and want all of our products to be truly enjoyed. If you are unsatisfied with any of your purchases, please email us at [email protected] to let us know about the issue and we will be happy to assist you. We accept returns on a case-by-case basis, providing the issue is reported within 48 hours of product delivery. Herb Market Botanicals reserves the right to decline the return if there is not just cause.

 

Please note we are unable to refund any shipping costs, as it is directly paid to our shipping providers.

 

Herb Market Botanicals is not responsible for lost or stolen packages that were registered as delivered. Please ensure the address provided is correct and safe for delivery. If your item is lost in transit, please contact us immediately so we can begin an investigation to track down the parcel.

 

Orders will be processed within 2-3 business days. Once the order is shipped, an email notification will be sent to you with tracking information.

 

Remember to sign-up for our newsletter and follow us on social media to stay up to date on promotions, product launches, and other related news.

Issues with your Order

If you receive your order with what appears to be a damaged or defective product, please contact us immediately at [email protected], and please provide a picture of the damaged item as proof and we will be happy to replace it or offer a full refund.

FREE Canadian shipping with minimum $50 purchase and minimum $100 purchase for US residents. *NEW WEBSITE COMING SOON* Dismiss