All of Herb Market Botanicals products are handmade and contain 100% natural ingredients, made without preservatives or chemical additives. Keep in mind there is a tendency for slight variations in texture and/or appearance.
We are continuously working to improve our products and may make minor adjustments to the formulas, so always check the label for the updated ingredient list for a particular product.
Shipping & Returns
SHIPPING IN CANADA AND THE US
We ship for free anywhere in Canada on orders over $50 (before tax). For orders less than $50, a flat shipping charge of $10.50 will be applied.
For US orders, we ship for free for orders $100 or more (before tax). A flat shipping charge of $14.50 will be applied on all orders less than $100.
OUTSIDE CANADA AND THE US
At this time we do not offer international shipping.
We are committed to providing full customer satisfaction and want all of our products to be truly enjoyed. If you are unsatisfied with any of your purchases, please email us at [email protected] to let us know about the issue and we will be happy to assist you. We accept returns on a case-by-case basis, providing the issue is reported within 48 hours of product delivery. Herb Market Botanicals reserves the right to decline the return if there is not just cause.
Please note we are unable to refund any shipping costs, as it is directly paid to our shipping providers.
Herb Market Botanicals is not responsible for lost or stolen packages that were registered as delivered. Please ensure the address provided is correct and safe for delivery. If your item is lost in transit, please contact us immediately so we can begin an investigation to track down the parcel.
Orders will be processed within 2 – 3 business days. Once the order is shipped, an email notification will be sent to you with tracking information.
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Issues With Your Order
If you receive your order with what appears to be a damaged or defective product, please contact us immediately at [email protected], and please provide a picture of the damaged item as proof and we will be happy to replace it or offer a full refund.
Prior to using Herb Market Botanicals’ products, it is best advised to read the product label carefully. Though all of our products are natural, a sensitivity to one of the ingredients is still possible. Ensure to first perform a patch test and if irritation occurs, discontinue use immediately. Herb Market Botanicals accepts no liability in the unlikely event that one of our products causes an adverse reaction. Our products make no claim to cure or prevent disease and the information on this website is not intended to act as medical advice. It is provided as a guide and Herb Market Botanicals accepts no liability if any error or inaccurate information is presented.